Privacy Policy

PRIVACY POLICY — Lotus Spa

Lotus Spa, a private legal entity, with its headquarters at 123 Fifth Avenue, New York, NY 10160, United States, +1 123 456, registered under the EIN 1316369579555 (“Merchant” or “we”), takes your privacy seriously and is committed to ensuring the security and protection of data for all our customers, partners, suppliers, and users (“Users” or “you”) of the website https://balanceincome.com and any other site, store, or application operated by the Merchant (collectively referred to as the “Store”).

This Privacy Policy (“Privacy Policy”) aims to inform you of how we collect, use, and disclose information gathered during your visits to our Store and in communications we exchange with you (“Communications”).

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA PROVIDED TO THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding Personal Data processed by us. If you have any questions regarding the use of Personal Data, please contact contato@lotuspa.com.

Additionally, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will direct you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you provide us with Personal Data regarding other individuals, you declare that you are authorized to do so and have obtained the necessary consent to allow the use of such information under the terms of this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

  • “Personal Data” means any information that, directly or indirectly, identifies or can identify a natural person, such as name, Social Security Number, date of birth, IP address, among others;
  • “Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, union membership, or affiliation to a religious, philosophical, or political organization, data regarding health or sexual life, genetic or biometric data;
  • “Processing of Personal Data” means any operation performed on Personal Data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Any other operation provided for under applicable law is also considered Processing of Personal Data;
  • “Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including but not limited to Law No. 13.709/18, General Law on Protection of Personal Data (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage our relationship with you and to better serve you when purchasing products and/or services in the Store, customizing and improving your experience. Examples of how we use data include:

  • Enabling you to purchase products and/or services in the Store;
  • Confirming or correcting information we have about you;
  • Sending information we believe may be of interest to you;
  • Customizing your experience in the Store;
  • Customizing advertisements based on your interest in our Store; and
  • Contacting you through a provided phone number and/or email. We may reach out to you personally, via voicemail, automatic dialing equipment, text messages (SMS), email, or any other communication method that your device is capable of receiving, within legal limits and for reasonable business purposes.

In addition, Personal Data provided may be used as we deem necessary or appropriate: (a) under Data Protection Laws; (b) to meet legal process requirements; (c) to comply with judicial decisions, regulatory rulings, or orders from competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect our rights, privacy, and security, or that of others; (f) to detect and prevent fraud; (g) to enable us to pursue available remedies or limit damages we may incur; and (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR INDIVIDUALS UNDER 18 YEARS OF AGE, AND WE ASK THAT SUCH INDIVIDUALS DO NOT PROVIDE ANY PERSONAL DATA TO US.

Non-provision of Personal Data

You are not obligated to share the requested Personal Data; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, necessary assistance, or facilitate product delivery or service contracted by you.

Collected Data

The general public can browse the Store without registration or providing Personal Data. However, some Store functionalities may require registration and provision of Personal Data to complete the purchase or service contract and/or enable product delivery or service provision by us.

When contacting the Store, we may collect:

  • Contact Data: Name, surname, phone number, city, state, and email address; and
  • Information you provide: Information submitted via forms (queries, complaints, suggestions, feedback, praise, etc.).

During general navigation in the Store, we may collect:

  • Location Data: Geolocation data when you access the Store;
  • Preferences: Information on your preferences and interests related to products/services (when you tell us what they are or when we deduce them based on what we know about you);
  • Store Navigation Data: Information about your visits and activities in the Store, including the content (and any advertisements) you view and interact with, the browser and device information you use, your IP address, location, and the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in section 7 below;
  • Anonymous or Aggregate Data: Anonymous survey responses or anonymous and aggregate information on how the Store is used. In certain cases, we apply a process of de-identification or pseudonymization to your data, making it reasonably unlikely that we can identify you through these data using available technology; and
  • Other information we may collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as information about your browser and device; Store usage data; and information collected through cookies, pixel tags, and other technologies.

Unless you inform us via a freely filled form, we do not collect Sensitive Personal Data.

Sharing of Personal Data with Third Parties

We may share your Personal Data:

  • With partner companies you choose or opt to send your data, questions, inquiries, etc., as well as with service providers or partners who manage or support certain aspects of our business operations on our behalf. These providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and providers of data hosting and storage services, fraud management, customer support, sales on our behalf, order fulfillment, content customization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
  • With third parties, to help us manage the Store; and
  • With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock (including in connection with bankruptcy or similar proceedings).

International Data Transfers

Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the group of partner companies worldwide, in accordance with this Privacy Policy.